Please let us know if you have experienced problems with upgrades without license in the install task.Īs marcos stated, we have started to roll out the new endpoint build to ESET internal network, so far without any issues (even with license selected), so we expect to commence release process on Monday. Customers that have upgraded without the license selected have so far not reported the issue. It’s not needed to choose the license, as Endpoint will overtake the license from the older installation. Please note that we have also learned that when the upgrade is done without the license selected in the ERA software install task, this issue would not happen. Also we expect a fixed version of Endpoint to be released next week (probably on Wednesday). Regarding the username/password issue, we have a Configuration Engine for the ERA agent ready which will import the username and password from the license file to the registry which will eventually fix the issue for users who are still having this issue and haven't deactivated/reactivated the license nor uninstalled/reinstalled Endpoint on troublesome units yet. For troubleshooting we'd need a Wireshark log from time when Endpoint is failing to connect to LiveGrid servers. You'll subsequently see unsuccessful connection attempts in the ESET Event log. To determine how often a problem accessing LiveGrid servers occur, temporarily set the minimum logging verbosity to Diagnostics in the advanced setup -> Tools -> Log files. If it's detected as "Suspicious object", LiveGrid is working at the moment alright. On the client you can test LiveGrid by downloading the CloudCar test file. The best would be to discuss these issues in another topic so as not to mix different issues here. It'd be related only if you are also getting the message "The credentials used to access LiveGrid servers are not correct" below the warning "ESET LiveGrid is not accessible". Click OK to confirm.ĩ.Check that all desired client computers are in the target list and click Continue.ġ0.Review the policy settings in the summary and click Finish to save your new policy.As for the problems with LiveGrid, they are not related to the issue discussed in this topic in case that the Username and Password values are present in the registry and the license is valid. Click Assign and select the computers or groups of computers to password protect. Click Continue.Ĩ.Assign the policy to clients. We recommend that you do not set the password only in the filed for version 6 as it will lower the security on Endpoint products with version 7.ħ.In the pop-up window, create a new password, confirm it and click OK. If you have both version 7 and version 6 of Endpoint products in the network, set a different password for each. Note that ESET Endpoint products version 7 offers enhanced protection. Click User interface in the Settings list and expand Access setup.Ħ.According to a version of ESET Endpoint Antivirus, click the slider bar to enable Password to protect settings. From the list of products, select ESET Endpoint for Windows.ĥ. To create a new policy:ġ.In the ESMC Web Console, click Policies in the left-hand main menu.ģ.Name your new policy and optionally, give it a short description. The administrator can create a policy to password protect the Advanced setup settings for ESET Endpoint Antivirus on connected client computers. To limit user access to advanced settings, an administrator can password protect the settings. Any unqualified change or setting may result in lowering the client security and level of protection. To provide maximum security for your system, ESET Endpoint Antivirus needs to be configured correctly.
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